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Appointments

Frequently Asked Questions

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Frequently Asked Questions

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The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

Why does the receptionist ask me what the problem is?

One of the important roles that receptionists play is to navigate patients to the most appropriate service within our Practice.

I need to cancel my appointment, what should I do?

We request that patients contact the Practice with at least 2 hours’ notice if they wish to cancel their appointment.

Why have I received a letter because I did not attend my appointment (DNA)?

If patients miss their appointment on 3 separate occasions and did not inform the Practice in advance that they could not attend, patients will receive a letter from the Practice.

I would like to see a Doctor of my choice, am I allowed to request this?

Of course; patients are entitled to request to see a Doctor of their choice.

Why can’t I see my GP of choice today?

At times we are unable to offer patients an appointment with their preferred GP because the majority of our GP’s work part-time.

My mother doesn’t speak very good English; can she have an interpreter please?

For patients who require assistance with language translation during a consultation, we can organise for you a professional advocacy service.

I had a triage call booked but the Doctor didn’t call me, why?

For patients who have booked an appointment to speak with the triage Doctor, we advise that you will be called back within a 2 hour timeframe.

I am calling on behalf of my brother, could I speak with the Doctor about his problems please?

We are bound by strict rules of confidentiality and therefore cannot discuss any confidential information with a relative, friend or concerned member of the public.